FAQs
Orders, payment, activation and refunds — answered.
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& Answers
Quick answers about orders, payment, activation and refunds. Still need help? Message us on WhatsApp or Telegram.
01How do I place an order?
Choose the product and the plan, add it to the cart and confirm your name, phone number and email at checkout. We contact you right after the order.
02Which payment methods can I use?
bKash, Nagad, Rocket, Visa, Mastercard and American Express. Company orders can pay by bank transfer.
03How fast do I get my product?
Most products are activated within 10–30 minutes between 9 AM and 11 PM. Orders after 11 PM are done first thing next morning.
04Is the account private?
Yes. Every subscription marked “Private Account” is activated on your own email — nobody else uses it.
05What does the warranty cover?
If the product stops working during your plan, we fix it or replace it for free. Licences keep working for life.
06Can I renew later?
Yes. Order the same product again before it ends and we extend your plan on the same account.
07Can I get a refund?
If we cannot activate your product, you get a full refund. See the Return Policy for the details.
08How do I check my order?
Open the Track Order page and enter your order number and email, or sign in to My Account.
